Accounts Manager

• People first, employees second. We value work life balance, our families and our friends, but work hard at the same time. We’re looking for people who can independently work towards their goals but the way you work is completely up to you.

• We travel. Travel has been an integral part of our lives, and it has always been an eye-opening experience. We have a hybrid policy for employees in Metro Manila (once a week), but we’re flexible with remote work for people who want to travel. We believe that location independence should be more accessible to everyone. We also have an annual company trip!

• We want to see you grow. We appreciate the time that you would devote to us as a company and would wish that you also get a return on your investment by developing skills and capabilities.

• We offer competitive compensation. We deeply value who we work with and would like to be fair to you and what you can bring to the table. We also provide bonuses and additional incentives.

• We All Own Workplace Flexibility. Sustainable success takes effort from the whole team — embracing flexibility, respecting boundaries, and supporting work-life balance by knowing when to push and when to rest.

The Account Manager (AM) is a key role within Near Creative’s Account Leadership track, responsible for independently leading complex client accounts, ensuring on-time delivery, and elevating client partnerships through strategic execution and consistent performance. AMs uphold Near’s delivery standards, maintain strong client relationships, and contribute to the overall health of the department by supporting process improvements and cross-functional collaboration.

This role builds upon the foundations of the Junior Account Manager by expanding into more complex accounts, higher levels of client leadership, and department-wide initiatives under the guidance of the Senior Account Manager and Head of Accounts. AMs operate with autonomy, ownership, and a strong relationship-focused mindset.

Core Responsibilities:

Account Leadership & Client Partnership

• Act as the primary point of contact for assigned Tier 1 and Tier 2 accounts, managing day-to-day and strategic communications.

• Build strong, trust-based client relationships through reliable delivery, proactive communication, and solution-oriented partnership.

• Ensure client goals, expectations, and brand standards are clearly understood and consistently met.

• Anticipate future client needs and propose strategies or formats before requests come in.

• Bring regular strategic industry (market, platform, competitor)  insights that help guide the client’s direction.

Process Excellence & Delivery Ownership

• Ensure strict adoption of Near’s internal workflows, approval flows, and SOPs across all assigned accounts.

• Manage complex timelines, deliverables, and cross-functional coordination with internal teams, suppliers, and external stakeholders.

• Anticipate operational risks and proactively implement solutions to maintain on-time, high-quality delivery.

Strategic Execution (Intermediate Level)

• Translate client objectives into actionable strategies, clear briefs, and execution plans for internal teams.

• Identify optimization opportunities based on campaign performance, insights, and client feedback.

• Lead client presentations, performance reviews, and strategic discussions.

• Exercise sound judgment on when to escalate issues and when to resolve independently, balancing autonomy with transparency.

Commercial Contribution

• Lead upsell and renewal discussions, demonstrating campaign impact and value.

• Conduct basic upsell and cross-sell conversations based on client needs and data-driven recommendations.

• Monitor account profitability, efficient resource usage, and alignment with internal commercial goals.

Department Initiatives & Team Collaboration

• Support department-wide initiatives (SOP improvements, delivery refinements, reporting updates, cross-functional collaboration) under the Head of Accounts.

• Provide guidance, feedback, and support to Junior AMs, reinforcing best practices in delivery and communication.

• Participate in post-mortems, workflow audits, and continuous improvement processes.

Education:
Bachelor’s degree in Marketing, Communications, Business Administration, Advertising, or a related field.

Required Experience

• 2–4 years of brand, e-commerce, or agency experience in account and project management, client servicing, or campaign leadership.

• Proven success managing campaigns end-to-end and independently handling client relationships.

• Experience working with social media, influencer marketing, content creation, or digital campaigns 

Skills

• Strong client leadership and relationship-building abilities.

• Advanced organizational and project management skills.

• Clear, persuasive written and verbal communication.

• Proficiency in Google Workspace, Asana, and digital marketing tools.

• Ability to translate client insights into strategy, and strategy into clear internal directives.

• Strong cross-functional collaboration and prioritization skills.

Traits

• Emotionally Intelligent: Demonstrates empathy, self-awareness, and maturity in managing client demands and internal pressures. Handles stress and shifting priorities gracefully while ensuring handovers and team communication remain intact.

• Autonomous and Accountable: Operates with high independence, makes informed decisions, and owns outcomes for assigned accounts and deliverables.

• Customer-Centric: Prioritizes client satisfaction and internal team collaboration. Builds meaningful client partnerships that support retention and long-term growth.

• Critical Thinker: Breaks down complex client issues, identifies root causes, and proposes effective solutions grounded in data and context. Communicates clearly with stakeholders.

• Grit and Resilience: Maintains consistent performance across multiple accounts, even under pressure. Navigates challenges with perseverance and commitment.

• Positive Accountability: Demonstrates a solutions-first mindset. Manages conflict professionally, avoids drama, and contributes to a healthy, constructive team environment.

Preferred Qualifications

• Familiarity with analytics dashboards, influencer management platforms, and campaign reporting tools.

• Experience in CRM or pipeline management systems.

• Relevant certifications (Meta Blueprint, Google Ads, HubSpot, etc.).

• A proactive account leader who thrives in managing multiple moving parts.

• Relationship-driven, communicative, and confident in strategic conversations.

• Resourceful, structured, and capable of guiding clients toward solutions.

• Entrepreneurial with a strong ownership mindset.

• Driven by continuous learning and committed to improving processes and performance.

• Values work-life balance while delivering high-quality results.