Senior Accounts Manager

• People first, employees second. We value work life balance, our families and our friends, but work hard at the same time. We’re looking for people who can independently work towards their goals but the way you work is completely up to you.

• We travel. Travel has been an integral part of our lives, and it has always been an eye-opening experience. We have a hybrid policy for employees in Metro Manila (once a week), but we’re flexible with remote work for people who want to travel. We believe that location independence should be more accessible to everyone. We also have an annual company trip!

• We want to see you grow. We appreciate the time that you would devote to us as a company and would wish that you also get a return on your investment by developing skills and capabilities.

• We offer competitive compensation. We deeply value who we work with and would like to be fair to you and what you can bring to the table. We also provide bonuses and additional incentives.

• We All Own Workplace Flexibility. Sustainable success takes effort from the whole team — embracing flexibility, respecting boundaries, and supporting work-life balance by knowing when to push and when to rest.

The Senior Account Manager (Senior AM) serves as a key leader within Near Creative’s Business Unit Leadership track, overseeing both operational efficiency and high-level client partnership across a defined segment of the business. Senior AMs manage complex, high-value accounts while ensuring workload equilibrium, resource efficiency, and consistent delivery performance across the unit.

This role expands beyond the strategic focus of the Account Lead into broader business unit oversight, including capacity planning, margin management, operational optimization, and team coaching. Senior AMs act as senior escalation points for major accounts, provide guidance to ALs, AMs, and Junior AMs, and collaborate closely with the Head of Accounts to strengthen systems, processes, and team capability.

Senior AMs operate with high autonomy, business intuition, and a deep understanding of how account management, delivery operations, and client relationships intersect.

Core Responsibilities:

Business Unit Leadership

• Oversee workload planning, capacity distribution, and overall efficiency of the assigned business unit.

• Monitor utilization, team bandwidth, and resource allocation to ensure sustainable and effective delivery.

• Support the Head of Accounts in BU forecasting, pipeline assessment, and revenue planning.

• Lead BU-level performance monitoring, identifying risks, patterns, or gaps that may impact delivery quality or profitability.

• Drive operational predictability by reducing last minute issues, minimizing rework, and ensuring the BU runs on proactive planning rather than reactive fixes.

• Maintain healthy BU rhythm by enforcing weekly reviews, alignment meetings, and structured communication loops.

Client Relationship Management (High-Stakes)

• Lead executive-level client communications for high-value and complex accounts.

• Navigate escalations, conflicts, and sensitive situations with composure and diplomacy.

• Ensure client expectations, scopes, and deliverables are aligned and managed clearly across teams.

• Strengthen client trust through strategic advisory, operational reliability, and proactive problem-solving.

Operational Efficiency & Delivery Oversight

• Maintain a high standard of performance across all accounts in the BU, driving 90–100% on-time delivery.

• Lead post-mortems, identify root causes behind operational issues, and implement preventive measures.

• Ensure strict adherence to SOPs, workflow processes, and Asana hygiene across the team.

• Collaborate with Operations, Creative, KOL, and other functions to ensure cross-team alignment and efficiency.

• Continuously optimize workload distribution across the BU by balancing account complexity, delivery urgency, and team strengths.

Team Leadership & Capability Development

• Mentor and coach ALs, AMs, and Junior AMs in strategic thinking, execution, prioritization, and communication.

• Conduct performance audits, delivery reviews, and provide structured feedback to drive individual growth.

• Lead training programs or initiatives within the BU to strengthen account management capability.

• Support People & Culture and Head of Accounts in hiring and onboarding new account team members.

• Reinforce Near’s quality expectations & culture in conversations, decision making, and client interactions.

Commercial Leadership & Performance Health

• Own revenue performance, margin health, and renewal rates for the BU.

• Guide AMs and Account Leads on commercial decision-making, upsells, and pricing integrity.

• Ensure accurate estimation of scopes, resource needs, and operational effort.

• Identify cross-category growth opportunities and contribute to proposals and pitches.

Education:

Bachelor’s degree in Marketing, Communications, Business Administration, Advertising, or related field.

Required Experience

1. 5–7 years of progressive brand, e-commerce, or agency experience in account and project management, strategic client servicing, or campaign leadership.

2. Proven success leading high-value or complex accounts with strong retention outcomes.

3. Experience managing or leading multi-level account teams in digital, creative, or influencer marketing environments; managing workload distribution; and influencing operational processes.

Skills

• Strong leadership and team management capabilities.

• Excellent strategic, analytical, and problem-solving skills.

• Confident communicator capable of influencing senior client stakeholders.

• Strong project oversight and multi-account management.

• Proficiency in Google Workspace, Asana, analytics dashboards, and digital/influencer marketing tools.

• Ability to balance strategic thinking with operational decision-making.

Traits

• Emotionally Intelligent: Shows maturity, empathy, and balance when handling high-stakes client issues or team challenges. Models composure and responsible workload management.

• Autonomous and Accountable: Leads independently at a BU level, making informed decisions with significant impact on performance, clients, and team operations.

• Customer-Centric: Strengthens client satisfaction by ensuring operational excellence and strategic alignment. Supports interdepartmental collaboration to elevate client experience.

• Critical Thinker: Identifies systemic issues, operational inefficiencies, and root causes across accounts. Synthesizes insights into clear, actionable solutions.

• Grit and Resilience: Handles demanding situations, challenging accounts, and complex escalations with perseverance. Maintains high performance standards despite pressure or uncertainty.

• Positive Accountability: Models healthy conflict resolution, promotes solution-driven dialogue, and fosters a culture of trust, professionalism, and responsibility.

Preferred Qualifications

• Strong understanding of performance analytics, margin models, and forecasting.

• Experience in cross-functional leadership (Creative, KOL, Operations, Strategy).

• Certifications in digital marketing, leadership, or management.

• A confident leader who blends strategic perspective with operational discipline.

• Relationship-driven and capable of navigating high-level client conversations with ease.

• Structured, systems-oriented, and committed to elevating team performance.

• A natural mentor who enjoys developing talent and guiding others through complexity.

• Driven by performance, growth, and continuous improvement—both personal and organizational.